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Customer Service

Shipping & Delivery
Most items will be delivered using Royal Mail but some expensive, bulky and/or fragile products will be shipped via special delivery or couier. In the unlikely event that you have not received all or part of your order within the estimated delivery time and have not been contacted by us regarding a delay to your order please contact our customer services department, quoting your order number.
Privacy & Security
Carmarthen Cameras respect and understand how important it is to protect your privacy while online, so we've outlined below what information we need from you while you shop online with us and what we do with it.
Returns & Replacements
Orders may be cancelled at any time before they are despatched for a full refund.

The Customer will be responsible for the cost of returning items, unless agreed otherwise beforehand. Goods returned as unwanted must be returned to us in perfect condition with all applicable packaging intact and any returns over 30 days or those that show signs of use will incur a 15% re-stocking fee.
Product Specifications and Suitability
We do our best to ensure that you will receive the correct order. Sometimes, however, mistakes are made and Carmarthen Camera Centre can not be held responsible for the accuracy or otherwise of any advice given regarding the repair of any appliance. If you do receive the incorrect parts we will of course do our very best to rectify the situation.
Payment, Pricing & Promotions
We Accept Payment via PayPal – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors..
Viewing Orders
To view your previous orders you can login into My Account or follow this link.
Telephone Numbers
Call us on 01267222300 or 01267223355