Warranty & Repairs

Most of our products come with a full manufacturer’s warranty, which begins from the date of purchase. To help you make an informed decision, we’ve compiled a summary of key warranty details from each manufacturer. Please check this guide or contact us for specifics on any brand or product.

Our Managed Repair Service

Should your item require repair, our dedicated team is here to help. We offer a fully managed repair service, working directly with the manufacturer or their authorised service centres to ensure your item is restored to full working condition as quickly as possible.

To arrange a repair or for more information, please contact our repair team:


Important Disclaimer

The warranty information we provide is intended as a helpful guide. Manufacturers may update or change their warranty terms at any time without notice. For the most accurate and up-to-date information, please refer directly to the manufacturer or contact us before purchasing.

This guide does not affect your statutory rights.

Cameras

Canon cameras have a 2 year warranty which covers any manufacturing defect. The warranty does not cover accidental damage, water damage or impact damage.


Details of their warranty can be found here: https://www.canon.co.uk/support/consumer_products/warranty/

Nikon provide a 12 Month warranty on their Cameras and Lenses. The warranty covers any manufacturing defect. The warranty does not cover water damage, impact damage or accidental damage.

Full details of the warranty can be found here: https://www.nikon.co.uk/en_GB/help-and-support/product-repairs/service-warranty

Fujifilm offer a 2 year warranty to cover any manufacturing defects, this does not cover water, impact or accidental damage. Full details of the warranty can be found here: https://fujifilm-x.com/en-gb/shop/

Pentax Provide a 12 Month warranty on thier cameras. This covers any defects which are caused by the manufacturer. This warranty does not cover impact damage, water damage or accidental damage.
Full Details of the warranty can be found here: https://pentax.eu/pages/after-sales-services-and-warranty

The warranty of a sony Camera depends on its model. However in general the warranty is 12 months. The warranty covers any manufacturing defect. Further information can be found here: https://www.sony.com/electronics/support/articles/00028043

Exact model and warranty information can be found here: https://services.sony.co.uk/supportmvc/en/Repair/WarrantyChecker

OM systems cameras have a 12 Month warranty. The warranty covers any manfuacting defect. The warranty does not cover accidental damage, impact damage or water damage.
Full details of the warranty can be found here: https://learnandsupport.getolympus.com/warranty-and-repair-procedures

For any other brand, please get in touch via the chat

Lenses

Canon lenses have a 2 year warranty which covers any manufacturing defect. The warranty does not cover accidental damage, water damage or impact damage.


Details of their warranty can be found here: https://www.canon.co.uk/support/consumer_products/warranty/

Nikon provide a 12 Month warranty on thier Cameras and Lenses. The warranty covers any manufacturing defect. The warranty does not cover water damage, impact damage or accidental damage.

Full details of the warranty can be found here: https://www.nikon.co.uk/en_GB/help-and-support/product-repairs/service-warranty

Sigma Lenses have a 12 Month warranty which covers any fault which develops as a result of a manufacting defect.

Furthermore, once the repair is complete an additional 6 month gurantee applies to any work carried out

Further details can be found here: https://sigmauk.com/support/service-and-support

Fujifilm offer a 2 year warranty to cover any manufacturing defects, this does not cover water, impact or accidental damage. Full details of the warranty can be found here: https://fujifilm-x.com/en-gb/shop/

The warranty of a sony lens depends on its model. However in general the warranty is 12 Months. The warranty covers any manufacturing defect. Further information can be found here: https://www.sony.com/electronics/support/articles/00028043

Exact model and warranty information can be found here: https://services.sony.co.uk/supportmvc/en/Repair/WarrantyChecker

Ziess offer a 2 year warranty on thier lenses which covers any defect caused by the manufacturer. The warranty does not cover accidental, impact or water damage.

Full details of the warranty can be found here: https://www.zeiss.co.uk/consumer-products/service/repairs/photo-lenses.html

Tamron offer a 12 Month Warranty, with an additional 4 year upon registration. The warranty covers any fault which are a result of a manufacturing defect.
Details of the warranty can be found here: https://www.tamron.eu/en-GB/help-center/5-year-warranty

Pentax Provide a 12 Month warranty on thier lenses.
This covers any defects which are caused by the manufacturer. This
warranty does not cover impact damage, water damage or accidental
damage.
Full Details of the warranty can be found here: https://pentax.eu/pages/after-sales-services-and-warranty

Viltrox offers a 12 Month warranty on thier lenses. The warranty covers any manufacturing defect. The warranty does not cover water damage, impact damage or cosmetic damage.

Full details can be found here: https://viltroxstore.com/en-gb/pages/warranty

For any other brand, please get in touch via the chat

Optics

Hawke offer a lifetime warranty. Hawke will repair or replace the item regardless of what happened. The warranty covers everything except deliberate damage, comsmetic damage, loss or theft.

For full details visit: https://uk.hawkeoptics.com/hawke-no-fault-lifetime-warranty.html

Canon binoculars have a 2 year warranty which covers any manufacturing defect. The warranty does not cover accidental damage, water damage or impact damage.


Details of their warranty can be found here: https://www.canon.co.uk/support/consumer_products/warranty/

Nikon Binoculars have a 10 year warranty, which covers any damaged caused by manufacturing defects.
Further information for Nikon's warranty can be found here: https://www.nikonimgsupport.com/eu/BV_article?articleNo=000044866&configured=1&lang=en_GB

The terms of the Swarovski Warranty are dependant on year of manufacture, and specific model.

Optics with no Electronic Parts made before 2007, a goodwill repair offer applies, where swarovski will usually offer a free repair (excluding labour costs).
For optics made after 2007 a 5 year warranty will apply, and a further 5 year goodwill offer applies.

Any Swarovski product made with electrical parts have a 2 year warranty


Full information on the warranty can be found here: https://myservice.swarovskioptik.com/s/article/What-are-SWAROVSKI-OPTIK-s-warranty-terms

Vanguard optics have a 2 year standard warranty. This covers any defects caused by the manufacturing

Full details can be found here: https://www.vanguardworld.co.uk/pages/warranty

Opticron offers a 2 year full warranty with all its' optics. However they proivde up to 30 years of guarantee. Opticron may charge for parts of labour costs as a result after 2 years.
Full details of the warranty can be found here: https://www.opticron.co.uk/help-support/product-guarantees

Drones

DJI Drones are covered by a 2 year warranty to cover any fault which occurs as a result of the manufacturing process.
Drones are complex machines with lots of moving parts which can often malfunction as a result of user error, please contact us for information regarding a drone repair so we can walk you through some quick-fixes first.

Details of DJI Warranty can be found here: https://www.dji.com/uk/service/policy

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