FAQ'S

Frequently Asked Questions

I’d like to discuss my order, How Can I do this?
If you need to discuss your order or just have any questions you can contact us via phone on 01267 222300 or email info@carmarthencameras.com and we will get back to you as soon as possible. Alternatively you can use the Live chat feature on our website.

Are you a local business?
Yes! Carmarthen Cameras is an independent business run and managed in South Wales, every time you buy from us you’re helping support the local economy.

Do you offer Price Matching?
Yes, We will match the UK's leading specialist camera retailers as long as they are authorized retailers of the brands they stock. We only match companies that sell direct (not via marketplaces or auction sites) as these other reputable retailers offer a level of service and warranties that are of a comparable nature to us. For more information see our Price Match Policy here

I’ve noticed an error in a listing, what can I do?
At Carmarthen Cameras we always try to make sure that all our information is up-to-date and correct. However, on occasions mistakes do creep, as soon as we are made aware of the error our team will work to get this rectified as soon as possible!
If you notice a mistake, contact us via email (info@carmarthencameras.com) and we will make sure it gets amended.

What services do you offer?
We have a range of services and we’re always expanding our list to make sure that we can cover all your camera and optic needs. Visit our Services Page to find out more

When will my order arrive?
All orders placed through the website will either be shipped via Royal Mail or via DPD, if you have a tracking number you can track your shipment via either;

Royal Mail       - https://www.royalmail.com/track-your-item

DPD                - https://track.dpd.co.uk/

Note that certain items will only show when the items are delivered.

How do you keep my Private Data safe?
Our website uses state-of-the-art encryption to keep your personal data safe, all payment pages use a secure line using SSL (Secure Socket Layer) to keep your data and information safe. For more information, See our Privacy Policy

Are you still on the corner of Parcmaen Street?
No, we have moved, As the business grew and grew we needed a larger premises to keep the business running smoothly, we are now based in the old Zion Chapel Building on Mansel Street, a short 5-minute walk from the old premises.

I’d like to visit in-store, what are your opening hours?
Our opening hours can be seen here

 

Photo Centre:

What is CC Photo Centre?

CC Photo Centre is our newest venture! At CC Photo Centre we want to bring your photos into the real world. From a simple 6x8 print to something larger like our 20 x 30 Aluminium Prints we have got ALL your printing needs! We also make photo gifts such as mugs and pillows, perfect for your home.

How old is the Photo Centre?

The photo centre started in 2019 when we moved into our larger premises, since its inception we have expanded our product range and mastered our techniques to bring you the best quality photo print service!

Do you take custom requests?

We love working with our customers to make their ideas come to life, if you have something that we don’t have give us a call or email photo@carmarthencameras.com and we will see what we can do. Our range of products is constantly expanding, so keep checking back for the latest designs and products.

How do I place an order for Photo Centre

On the listing, simply upload any image or text you wish to be added and purchase the item through the CC photo centre website and we will do the rest. Keep an eye on your email just in case we need to discuss your design.

Does Photo Centre have social media?

Yes! For exclusive offers and content, check out our social media pages here;

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